Please take the time to read the following terms and conditions. The information outlined in these terms and conditions can and/or will be used in the event of a discrepancy.

The parties to this agreement include Platinum Fitness Centre (‘Platinum’), Debit Success Pty Ltd (’Debit Success’) and the Member detailed on the completed Membership Form. By signing the Membership Form the Member agrees to have been provided with a copy of these Terms and Conditions. All members of Platinum must be a minimum of 16 years of age. All membership agreements for people under 18 years of age are required to be signed and authorized by a parent/guardian.

Acknowledgement of Obligations, Risks & Injury

The Member acknowledges that any activity undertaken at Platinum Fitness Centre is dangerous and that by participating in such activity the Member is exposed to certain risks. The Member acknowledges that they are physically and medically sound to undertake any activity and agree to advise Platinum if they become physically and/or medically unsound to participate in such activity. The Member understands that while participating in an activity: They may be injured, physically or mentally or may die; Their personal property may be stolen, lost or damaged; Other people participating in the activity may cause them injury or may steal or damage their property; The Member may cause injury to other persons or damage their property. The Member participates in any activity at their sole risk and responsibility and the Member assumes responsibility for any injury, death or property loss or damage resulting from their participation in an activity. The Member releases, indemnifies and exempts Platinum, its employees, agents and contractors, from and against all and any actions or claims which may be made by the Member or on the Member’s behalf or by other parties for or in respect of or arising out of any injury, loss, damage or death caused to the Member or their property whether by negligence, breach of contract or otherwise.


A Membership at Platinum entitles the Member to work out as many times as they wish in a given period and use exercise equipment located in the gym facility and cardiovascular training areas. Platinum Fitness Centre reserves the right to make changes to exercise equipment supplied in its facility at any time.
Platinum also reserves the right to make changes to the opening hours, pricing, these terms and conditions or any of its services at its sole discretion.

Membership Cards

Upon joining Platinum, the Member will be issued a Membership Card and will be responsible for it. If lost or misplaced, a Membership Card replacement fee is $15.00. A photo of the Member will be taken for security reasons relating to the safety of all Members and patrons. This photograph will not be used for any other purpose and will be stored on Platinum’s database. All Members must present a Membership Card upon entry to Platinum Fitness Centre, Membership card scan is compulsory for security and insurance purposes. If a Member does not have their Membership Card with them upon entering Platinum Fitness Centre, the Member will be charged a $10.00 entry fee. If a member gives another person the use of their Membership Card, their Membership will be forfeited and no monies will be refunded. The Member and the other person who used the Member’s Membership Card will be banned from using and attending Platinum Fitness Centre.

General Rules

Towels must be used when exercising/training to maintain hygiene and safety standards. Entry into the facility will be denied if you do not have a towel.Fully enclosed, clean sports shoes, must be worn during workouts for safety reasons and no work boots, high heels or thongs are permitted. Members are required to wear a singlet or t-shirt, shorts or pants at all times. When using weights, Members will allow others to work in with them during their workouts. All weights will be unloaded and put away from the used equipment, in preparation for the next user.No weights will be dropped or banged on the ground unnecessarily.


Lockers are available at Platinum Fitness Centre. The Member is responsible for their own belongings and Platinum’s employees, agents or contractors are not responsible for any loss of the Members personal property. The lockers provided are not security devices so Members are advised to keep all valuables with them while using Platinum’s facility. Lost Property Any items of lost property will be held by Platinum for two weeks and will then
be thrown out or donated to various charities

Online Memberships

For all online memberships purchased through Platinum’s website, the membership will effectively begin at the time of the online transaction successfully being completed and received by Platinum Fitness Centre. Should the Member wish to cancel their Membership, the Member will not be entitled to a refund of any monies paid. Online memberships will automatically be redeemed by Platinum Fitness Centre in seven (7) days from purchase if you have not attended the location to activate your membership.

Upfront Membership Payment

A photographic identification card and/or passport will be provided by the by Member upon signing up to an upfront membership at Platinum Fitness Centre. Should the Member wish to cancel their Membership, the Member will not be entitled to a refund of any monies paid. Should the Member wish to transfer their Membership to another person, they may do so by attending at Platinum Fitness Centre with the other person and complete a Membership Transfer Form which both the Member and the other person will be required to sign.

Direct Debit Memberships

A photographic identification card and/or passport will be provided by the Member upon signing up to a membership at Platinum Fitness Centre. A Member who applies for a Direct Debit Membership by completing the online Debit Success Application Form, requests and authorises Debit Success Pty Ltd of PO Box 577, Mt Waverley, Victoria 3149 (‘Debit Success’) to direct debit the Member’s nominated bank account or credit card. The Member understands that an admin fee of $65.00 applies to any and all Direct Debit Memberships which is payable to Debit Success. Platinum’s direct debit memberships are an month to month contract with a cost of $14.95 per week & a twelve (12) month contract with a cost of $12.95 per week. This is debited on a fortnightly basis as $29.90 per fortnight or $25.90 per fortnight (whichever is applicable). As well as debited on a monthly basis as $64.75 per month or $56.10 per month (whichever is applicable). Once the member has completed their contract, their membership will continue to be ongoing. Should the member wish to cancel their membership during their contract, an exit fee of $300.00 shall apply. The member will be required to complete a Direct Debit
Cancellation Form and lodge it with Platinum at least one (1) week prior to the cancellation date. The member will not be required to pay the exit fee if they cancel after their contract is complete. In Victoria cooling off period applicable is 7 days. Direct Debit payments are an automatic deduction that will be maintained unless the Member provides authorization to Platinum to cancel the Direct Debit. In the event that the Member’s Direct Debit is dishonoured by their financial institution, Debit Success will recover any outstanding balances together with any administration fees on the next Direct Debit date. Should the Member have an outstanding overdue amount on their Direct Debit Membership, their access to Platinum will be restricted until the outstanding amount has been paid in full. The Member’s Direct Debit Membership will be subject to the terms and conditions of Debit Success as well as the terms and conditions of Platinum.

Membership Suspension

Upfront Membership — Please note that the following is subject to a member paying full price for their Membership: The Member may suspend their Membership for a total of 3 months provided they notify Platinum in writing or in person at Platinum Fitness Centre at least seven (7) days prior to the required suspension date. The Member must notify Platinum of the start and finish date of the suspension period. The Member acknowledges that early activation of their Membership is permissible. The time that a member suspends their Membership for will be added to the term of their Membership. Should the Member require a suspension period longer than four (4) weeks documentary proof must be provided to Platinum.

Direct Debit Membership – The Member may suspend their Membership for a minimum period of two (2). The Member is required to notify Platinum in writing or in person at least seven (7) days prior to the required suspension date. The time that a member suspends their Membership for will be added to the term of their Membership.

Member Ban

Platinum may, in its absolute discretion, suspend or revoke a person’s membership, and ban that person from attending Platinum Fitness Centre, if that person:
1. Engages in criminal activity
2. Conducts personal training services when they are not a registered personal trainer with Platinum, then the Member will be banned from Platinum Fitness Centre.
3. Fails to comply with any term or condition, or any rule, which relates to hygiene or which is designed to prevent the transmission of covid-19 or any other virus
4. Is verbally and/or physically abusive towards any staff member or contractor of Platinum and/or towards any other member
5. Engages in any conduct constituting harassment of any member or any staff member or contractor of Platinum, including any comments of a sexual nature made to or about any member, staff or contractor.
6. Films another member or members, or any staff or contractors of Platinum, without that person’s express knowledge and written consent
7. Unreasonably refuses any lawful direction from a staff member or contractor
8. Operates equipment in a manner that places themselves or any other member, staff member or contractor at risk of injury.
9. Operates equipment in a manner that may cause damage to equipment.

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