PRIVACY POLICY
PRIVACY ACT
Our business is bound by the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles (APP). Our business is an APP entity as defined in section 6(1) of the Act. “Platinum” “We”, “us” and “our” means Platinum Fitness Centre HOPPERS FITNESS CENTRE TRUST ABN 94 296 677 932 and its affiliates.
WHAT IS PERSONAL INFORMATION?
Personal information is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be personal information regardless of whether it is true.
WHAT ABOUT CCTV FOOTAGE?
We are equipped with CCTV Surveillance cameras which may capture your image on film. We may use this information in respect of the management and security of our venue and it may be provided to law enforcement and government bodies for these purposes.
COOKIES
We use cookies on our website. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember your Home location choice. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
- Understand and save user’s preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
However, please note that if you do this, you may not be able to use the full functionality of the website.
HOW IS PERSONAL INFORMATION RECEIVED AND HELD?
Personal information may be received and held either as a hard copy, paper, or a soft copy being electronic data, in any available form. In either case, we take the security of personal information very seriously. We secure hard copy documents carefully in and out of our office. We use cyber-security systems to protect soft copy documents. We never ask for bank details or other sensitive information by email.
HOW CAN YOU ACCESS YOUR INFORMATION?
All reasonable steps are taken to correct the information we hold where that information is not accurate, up-to-date and complete. You have the right to access your personal information to ensure that it is accurate, relevant, and up to date and complete. If you believe that any of your personal information is incorrect, please let us know via the “contact us” page to contact your club directly, calling (03) 9749 5335, or through email at: info@platinumfitnesscentre.com.au. To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.
WHAT PERSONAL INFORMATION DO WE COLLECT AND HOLD?
The information we gather from you helps us to continually improve your experience with us. We collect and hold personal information relating to you as may be provided or disclosed to us in the course of our business. Such personal information may include, but is not limited to, your name and contact information, date of birth, preferred communication methods, bank details and/or credit card details and your objectives and interests. Personal information is collected in the following ways:
(a) by providing it to us directly;
(b) by authorising third parties to provide it to us; and
(c) by other parties providing it to us either voluntarily or pursuant to compulsory processes we conduct on your behalf.
(d) contact us about our services or products;
(e) fill in an membership application form;
(f) provide photo ID for identification;
(g) have your photo taken as part of the membership application;
(h) enter your personal details on our website (for example during an enquiry, promo, or application for membership);
(i) provide information by phone or in documents sent via email;
(j) submit an application for employment in one of our businesses, details about your education, employment history, referees, and next of kin.We collect information about you and your interactions with us, for example, when you purchase or use any of our products or services, call us or otherwise visit our website. The information we collect from you may include your identity and contact details, your history of purchases and use of our products and services and details of enquiries or complaints you make. We may collect information about how you access, use and interact with our website. This information may include:
(a) the location from which you have come to the site and the pages you have visited; and
(b) technical data, which may include IP address, the types of devices you are using to access the website, device attributes, browser type, language and operating system.
In an emergency, we may need to collect information from a family member, friend, carer or other person.
When we collect personal information, we collect it in a way that is lawful, fair and not intrusive.
We do not collect sensitive information about you without your consent.
WHY DO WE COLLECT, HOLD AND USE YOUR PERSONAL INFORMATION?
We collect, hold and use your personal information so that we can:
(a) provide you with products and services, and manage our relationship with you;
(b) contact you, for example, to respond to your queries or complaints, or if we need to tell you something important;
(c) comply with our legal obligations and assist government and law enforcement agencies or regulators;
(d) identify and tell you about other products or services that we think may be of interest to you;
(e) to facilitate our internal and external administrative processes including financial and business operations and reporting requirements;
(f) to obtain, maintain and comply with the terms of our professional indemnity and other insurance policies; and
(g) to comply with applicable laws.
If you do not provide us with your personal information, we may not be able to provide you with our services, communicate with you or respond to your enquiries.
HOW DO WE STORE AND HOLD PERSONAL INFORMATION?
We store most information about you in computer systems and databases operated by either us or our external service providers. Some information about you is recorded in paper files that we store securely. We implement and maintain processes and security measures to protect personal information which we hold from misuse, interference or loss, and from unauthorised access, modification or disclosure. These processes and systems include:
(a) the use of identity and access management technologies to control access to systems on which information is processed and stored;
(b) requiring all employees to comply with internal information security policies and keep information secure;
(c) requiring all employees to complete training about information security; and
(d) monitoring and regularly reviewing our practice against our own policies and against industry best practice.
We will also take reasonable steps to destroy or de-identify personal information once we no longer require it for the purposes for which it was collected or for any secondary purpose permitted under the APPs.
WHO DO WE DISCLOSE YOUR PERSONAL INFORMATION TO, AND WHY?
We may transfer or disclose your personal information to our related companies. We may disclose personal information to external service providers so that they may perform services for us or on our behalf. We may also disclose your personal information to others outside our group of companies where:
(a) we are required or authorised by law to do so;
(b) you may have expressly consented to the disclosure, or the consent may be reasonably inferred from the circumstances; or
(c) we are otherwise permitted to disclose the information under the Act.
If the ownership or control of all or part of our business changes, we may transfer your personal information to the new owner.
DATA BREACHES
All staff are responsible for protecting the confidentiality of your information. Refer any data breaches, or suspected data breaches, to the customer services team as soon as possible.
CONTACT US AND CHANGES TO THIS POLICY
If any personal information you submit changes, please update that information by contacting us via either; contacting our club directly, calling (03) 9749 5335, or email info@platinumfitnesscentre.com.au.
We may from time to time make changes to this Privacy Statement. Last updated June 2023.
