Platinum Fitness Centre – Terms of Membership

Please read these Terms of Membership carefully. By entering the facility, using the services, or becoming a member of Platinum Fitness Centre (“Platinum”), you agree to be bound by these Terms of Membership.

1. Parties & Eligibility

The parties to this agreement include Platinum Fitness Centre, DebitSuccess Pty Ltd (where applicable), and the member. All members must be at least 16 years of age. Members under 18 years of age must have their membership authorised and signed by a parent or legal guardian.

2. Acknowledgement of Risk & Personal Responsibility

Members acknowledge that participation in gym-based exercise involves inherent physical risks. Members are responsible for knowing their own physical and medical limitations, must not participate in activities that may place themselves or others at risk, and must seek medical advice if unsure whether exercise is appropriate. Platinum Fitness Centre does not provide medical advice and does not assess a member’s fitness to exercise. Members participate in all activities at their own risk.

3. Limitation of Liability

To the extent permitted by law, Platinum Fitness Centre, its owners, directors, officers, employees, contractors, and agents are not liable for personal injury or illness, loss or damage to personal property, or injury caused by other members or third parties. Nothing in these Terms excludes any rights that cannot be excluded under Australian Consumer Law.

4. Membership Access & Facility Use

Membership entitles members to use available facilities and equipment during staffed and unstaffed hours, subject to safety requirements, operational needs, temporary closures, and equipment maintenance or replacement. Platinum Fitness Centre reserves the right to change equipment, services, class offerings, and opening hours at its discretion.

5. Membership Scope – Core Gym Access Only

All memberships currently provide access to core gym facilities only. Group fitness classes, specialised programs, coaching services, personal training, or other add-on offerings are not included unless expressly stated in writing at the time of purchase. Additional services may be offered separately or at an additional cost.

6. Membership Cards, Fobs & Access Control

Members must scan their issued access credential upon entry. Lost or damaged access cards incur a replacement fee of $50. Sharing, lending, selling, or allowing use of access credentials by another person is strictly prohibited and may result in immediate termination of membership without refund and a fine of $150.

7. General Gym Rules

Members must use towels, wear appropriate enclosed athletic footwear and suitable workout attire, re-rack equipment after use, avoid misuse or dropping of weights, and allow others to work in where reasonable. Breaches may result in suspension or termination of membership.

8. Lockers & Personal Property

Lockers are provided for convenience only and are not secure storage devices. Members are responsible for their own belongings. Platinum Fitness Centre is not responsible for loss, theft, or damage to personal property. Lost property will be held for a limited period before disposal or donation.

9. Membership Transfers (Upfront Memberships Only)

All memberships are personal and non-transferable. Transfers are not permitted for direct debit memberships. Transfers may be considered only for upfront memberships under exceptional circumstances involving serious illness or injury that permanently or significantly prevents use, subject to documentation, approval, and a $100 transfer fee. Transfers are limited to immediate family members only.

10. Upfront Memberships (Refunds and Suspension)

Upfront memberships are non-refundable. No refunds, credits, extensions, or transfers are provided for change of mind, change of circumstances, non-attendance, injury, illness, relocation, or personal reasons. Fees paid are final. Upfront memberships may be suspended for a minimum of two (2) weeks and a maximum of eight (8) weeks per rolling 12-month period, subject to fourteen (14) days’ notice. Suspension time is added to the end of the membership term. No refunds or credits arise.

12. Direct Debit Memberships (Billing, Suspensions & Cancellations)

All direct debit memberships are administered by DebitSuccess Pty Ltd. Billing, fees, notice periods, cooling-off periods, suspensions, cancellations, dishonours, enforcement, and promotional conditions are governed by the applicable DebitSuccess agreement.  

Out-of-contract memberships require thirty (30) days’ notice to cancel. Cancellation of in-contract memberships is governed by the applicable DebitSuccess agreement.

Memberships may be eligible for suspension for a minimum of two (2) weeks and a maximum of eight (8) weeks per rolling 12-month period, subject to fourteen (14) days’ written notice where permitted under the applicable DebitSuccess agreement. All suspension requests must be submitted in writing and completed using the gym’s suspension form, signed by the member in person at the club.  In the event of any inconsistency between these Terms and the DebitSuccess agreement, the DebitSuccess agreement shall prevail, including where promotional or discounted memberships do not permit suspension or cancellation.

14. Conduct, Safety & Member Bans

Platinum Fitness Centre may suspend or terminate membership, or ban a person, for illegal activity, unauthorised training services, abusive or harassing behaviour, filming without consent, failure to follow safety instructions, misuse of equipment, or breach of these Terms. Decisions are final.

15. Unstaffed Access, Guests & Fines

During unstaffed hours, access is limited to active members using their own credential. Allowing unauthorised entry, tailgating, or sharing access incurs a $150 fine per incident and may result in suspension or termination. Casual guests require prior registration, accompaniment, and a $15 fee.

16. After-Hours & Unstaffed Use – Assumption of Risk

After-hours access is unsupervised and used at the member’s discretion. No staff are present and assistance may not be immediately available. Members must assess whether it is safe to train and accept all associated risks. Applies to all members, including Fitness Passport.

17. Amendments

Platinum Fitness Centre reserves the right to amend these Terms at any time. The current version is available in-club and online.

PART 2 – Membership Acknowledgement, Risk & Waiver

This section applies to all members, including Fitness Passport members.

Acceptance of Terms of Membership

I confirm that I have read, understood, and agree to be bound by the Platinum Fitness Centre – Terms of Membership.

Medical Self-Declaration

I confirm that I am not aware of any medical condition that would prevent me from safely participating in gym-based exercise and acknowledge my responsibility to seek medical advice if required.

After-Hours & Unstaffed Access Acknowledgement

I understand that after-hours access is unsupervised, no staff are present, and assistance may not be immediately available. I accept responsibility for deciding whether it is safe to train and understand that emergency services (000) are my primary point of contact.

I acknowledge that emergency buttons, safety systems, or surveillance equipment may be present but are not actively monitored and do not guarantee immediate assistance or response, and do not replace my responsibility to contact emergency services directly.

Release, Waiver & Assumption of Risk

I acknowledge that the use of gym facilities and participation in fitness activities involves inherent risks and voluntarily assume full responsibility for those risks. To the fullest extent permitted by law, I release, waive, and discharge Platinum Fitness Centre and its owners, directors, officers, employees, contractors, and agents from any claims arising out of or in connection with my use of the facilities or participation in any activities.

Fitness Passport Acknowledgement

If accessing via Fitness Passport, I acknowledge that the same rules, risk acknowledgements, and waiver provisions apply.

Supersession of Prior Terms

These Terms & Conditions supersede and replace all prior terms, conditions, policies, representations, or agreements, whether written or verbal, including any previous versions published on the Platinum Fitness Centre website or applied under earlier membership arrangements.

By continuing to access or use the facilities, members acknowledge and agree that only the current Platinum Fitness Centre Terms & Conditions.